Delivery & Returns
All pieces are individually handmade by designer and Jeweller, Caitlin Poole in her workshop in Cranbrook, Kent (UK). Every piece is made to order and will take between 2-3 weeks to complete from when your order is confirmed. Your order will arrive beautifully packaged in a Caitlin Tisha Jewellery box and ribbon.
In the unlikely event of you needing to return an item, please email us at identifying the reason for the return. Items may be returned (excluding shipping charge) within 14 days of despatch, they must be unworn, undamaged and in their original packaging.
When returning an item, please ensure it is packaged securely and post by Royal Mail Special Delivery or equivalent. Unless faulty, all returns are sent at the expense of the customer & the customer is liable for any tax and duties payable outside of the UK.